Delivery and Returns
Delivery Information:
Packages are dispatched within 2 days after receipt of payment and are shipped via courier service with tracking and required recipient signature. It will takes 1-3 days to deliver to your doorstep in Malaysia, or 3-14 days for international.
Delivery Charges:
Delivery charges is RM7 for delivery to any address in Peninsular Malaysia, RM12 to any address in East Malaysia, and RM30 for delivery to anywhere outside Malaysia.
Return Policy
SO SEOUL strive for your enjoyable shopping experience and we wanted to ensure that you are completely satisfied with your purchase. Our return guidelines are made to be hassle-free. After you have received your order, you have 14 days to return or exchange any new, unused products in their original packaging to us. For any reason below, you may return our merchandise by requesting for a Return Merchandise Authorization (RMA) Code from us:
1. DAMAGED MERCHANDISE DURING SHIPPING:
- Please Request Within 14 Days
- Yes, we need actual photo for verification
- Shipping charges Borne/reimburse by SO SEOUL
- Exchange and resend replacement, shipping cost borne by SO SEOUL
2. WRONG MERCHANDISE DELIVERED:
- Please Request Within 14 Days
- Yes, we need actual photo for verification
- Shipping charges Borne by SO SEOUL
- Exchange and resend replacement, shipping cost borned by SO SEOUL
3. CHANGE OF MIND:
- Please Request Within 14 Days
- No photo is needed
- Shipping charges Borne by Customer
- Exchange/ Store Credit, Shipping charges Borne by Customer OR combine with future order